1. Who We Are
LibraMind is an AI-assisted collection-development and catalog platform for libraries, operated by GlobalBooks. Our website and platform are hosted on cloud infrastructure provided by our service providers.
2. Information We Collect
We collect information in the following ways:
- Information you provide: Name, library or organization, business email, business phone, billing address, account login credentials, and any details you share when you contact us, request a demo, or create an account.
- Automatic information: Device type, browser, IP address, cookies, browsing and feature-usage activity, and log data when you use our website or platform.
- From other sources: Updated contact, billing, or institutional details from payment processors, integration partners, publisher data feeds, or other business partners.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve the LibraMind platform and our website.
- Process subscriptions, billing, and customer support requests.
- Communicate with you about your account, demos, training, and service updates.
- Improve website and platform performance, usability, and security.
- Personalize features and recommendations within the platform.
- Prevent fraud, resolve disputes, and manage operational risks.
- Send marketing communications and promotional offers (only if you have consented or as permitted by law).
- Comply with applicable legal and regulatory obligations.
4. Cookies and Analytics
We use cookies and similar technologies to recognize your browser or device, improve functionality, and deliver a personalized experience. We may also use third-party tools such as:
- Google Analytics to understand website usage.
- Marketing pixels (e.g., Meta Pixel or similar) to measure advertising performance.
- Email marketing tools (e.g., Klaviyo, Mailchimp) to send communications.
You can manage or disable cookies in your browser settings. For Google Analytics, you may use the Google Analytics opt-out tool. Disabling cookies may affect certain features of our website.
5. Sharing of Information
We do not sell your personal information. We only share it as necessary to operate our business:
- Hosting and cloud providers: To run the LibraMind platform and website.
- Payment processors: To securely process subscription transactions.
- Integration and data partners: Publishers, distributors, ILS/LSP vendors, and similar providers, to deliver platform features you use.
- Service providers: For analytics, marketing, email delivery, and IT support.
- Legal compliance: When required by law or to protect rights, property, and safety (e.g., fraud prevention, regulatory requests).
All third parties must protect your data and process it only as instructed.
6. International Data Transfers
If you access our services from outside the United States, please note that your data may be transferred to and stored in the U.S. or other countries where LibraMind and our service providers operate. We implement safeguards for these transfers as required by applicable law.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined here, unless a longer period is required by law. Examples include:
- Subscription and transaction records: up to 7 years (for tax and accounting purposes).
- Marketing data: until you unsubscribe or after a defined period of inactivity.
- Account data: retained until you request deletion.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal obligations).
- Object to or restrict processing of certain data.
- Withdraw consent to marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
- Request portability of your data.
EU/EEA/UK customers: We process data based on legal grounds such as contractual necessity, legal obligation, consent, and legitimate interest.
California residents: Under the CCPA/CPRA, you have the right to know, delete, and opt out of the sale or sharing of your personal data.
To exercise your rights, contact us at privacy@libramind.ai.
9. Children's Privacy
We do not knowingly collect personal information from children under the age of 16 (or the minimum age required in your jurisdiction). If we discover such data has been collected, we will promptly delete it.
10. Security of Your Data
We implement physical, electronic, and administrative safeguards to protect your information. However, no system is completely secure. You are responsible for keeping your account credentials safe and logging out of shared devices.
11. Third-Party Links
Our website may contain links to other websites or services (e.g., publishers, integration partners, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated revision date. Continued use of our services after changes means you accept the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
LibraMind
Email: privacy@libramind.ai
11231 NW 20th St Unit 140, Miami, FL 33172